Graston Technique Provider
Frequently Asked Questions (FAQ)

We want to enhance your experience with us. For this reason we have outlined Frequently Asked Questions (FAQs) to prepare you for your visit.

Please contact us if you have any questions.


Yes. All patients are seen on an appointment basis and scheduled within 24 to 48 hours of the initial call. We try to accommodate our patientsí schedules as best we can, however staff availability or insurance verification may delay the process.

We require 24 hours cancellation notice.

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For your initial evaluation please arrive 10-15 minutes prior to your scheduled appointment. In order for the paper work to be completed we require:

  • Photo ID
  • Insurance Card
  • Prescription and/or Physician Referral
  • Film Reports (MRI/X-Ray)
  • List of Medications

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All Insurance FAQs are located in the Insurance section of this website. Please click Insurance FAQs to be routed to that section.

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Illinois Law requires us to have a prescription or referral from your doctor, dentist, podiatrist or nurse practitioner in order to be treated for therapy services. Certain insurance policies require an additional referral from your primary physician (PMD) in addition to an order for therapy.

It is your responsibility to bring the required prescription/referral at the time of your initial visit. A prescription or referral can be faxed to our office at (708) 489-6303. If you need us to contact your doctor for a referral, call us prior to your initial visit. We cannot treat you without a prescription or order.

Upon initial evaluation, your therapist will create a plan of care in discussion with you and will send it your referral source for signature.

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At Pro-Rehab Services we believe in regular and ongoing communication with referral sources. After the initial evaluation, a report will be sent to your referral source along with a plan of care. Throughout your physical therapy care periodic progress reports will be sent to the appropriate referral source. In addition, a progress report will be sent with the patient for follow-up appointments with your healthcare provider. We request that the patient informs us of upcoming appointments.

A final evaluation/discharge summary report will be sent to your referral source upon discharge from Pro-Rehab Services. Upon request Pro-Rehab Services will send additional copies to your physician as required.

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It is our policy to schedule new patients within 24-48 hours of the referral. In some cases evaluations are scheduled later than 48 hours based on physician request, your availability or staff availability.

Visit frequency is determined between you and your therapist based on medical need and physician orders. We schedule subsequent appointments for one week at a time. Should you wish to schedule more than one week at a time, talk to your therapist. Missed appointments are to be made up within the same week.

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What are your hours?

We are open Monday through Friday from 8.30 a.m. to 6.00 p.m. Saturday appointments are available upon request.

Click here for more information regarding hours of operation.

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Pro-Rehab Services will provide a customized home exercise program for each patient. It is our belief that a patient who thoroughly understands his or her condition will participate more in their recovery process to achieve a most favorable outcome. If at any time during the course of treatment you have questions or concerns, please speak directly to your therapist.

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For your convenience, we have two locations:

6400 College Drive, Suite 800 Palos Heights, IL 60463 (708) 489-6777 p (708) 489-6303 f

9518 W. 179th Street Tinley Park, IL 60477 (708) 633-0600 p (708) 633-8563 f

Click here for more information on the Pro-Rehab Services Locations.

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For your comfort, we ask that you wear loose clothing for your therapy session. Tight jeans and other tight fitting clothes are not appropriate for therapy sessions. You may want to bring exercise shorts, loose fitting clothes and athletic shoes if you choose to change into when you come

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